Two weeks ago on a Friday afternoon, our hot water tank decided to let go just before we went away for the weekend. My husband had already left on the trip, and I had a flooded laundry, furnace and storage area to contend with, as well as no hot water. Unfortunately, any of the places that I called offering 24/7 emergency service did not feel that this was an emergency. Even with the phone calls on Friday, I was simply just another call coming in. Some companies were telling me they could not come with a replacement tank for at least 2 weeks, another company priced themselves 50% higher for the same product than the others. When I got in touch with your company, Ottawa Home Services, everything finally came together. I immediately felt at ease when I spoke with Dee. She picked up right away on the fact that we had young children – and accommodated us in the schedule. Tony and Andrew delivered the new tank on time, and Andrew installed the tank quickly and professionally, answering any questions we had along the way. Ottawa Home Services has amazing customer service that actually made us feel like someone really wanted to help us with our problem – we weren’t just a job. Ottawa Home Services was able to install our new tank within 2 days of us contacting them, and tried to do so even sooner. Ottawa Home Services was the least expensive with no hidden costs. Ottawa Home Services is the complete package.
To this day, our current furnace maintenance company, who we contacted twice to see about replacing our hot water tank, has not even returned our phone calls. Rest assured that we will be switching our furnace maintenance contract over to you as well. We have already told friends and neighbors of our positive experience, and would be only too pleased to pass along any references.
Thank you very much for a job well done, and please pass along our thanks to Dee, Tony and Andrew.
– Sheri Howes, Ottawa